In the wake of devastation, a homeowner (identity protected) writes these words to Brandon Lewis at Strategic Claim Consultants and includes the team:
“When I called you late on a Friday evening, I was fully prepared to leave a voicemail message. However, to my surprise, you actually answered the phone not knowing who I was or that I would be calling. You were kind and patient. You listened to my story with an earnest level of empathy and a significant degree of consternation (though not surprise) at the manner in which the carrier was responding to our family at this devastating time. You demonstrated a significant level of expertise in this area and communicated with me clearly and explained the process with clarity. You offered a fair fee for your services with no hidden costs or legal jargon. More importantly, you assured me that you would be the person to shepherd our claim and would personally be responsive to our needs and interests as we navigated through this minefield that is the insurance claims process. You were also clear that it was not going to be a walk in the park. This I could not believe since the house was clearly burned beyond repair and my mother had passed away so tragically. There was no issue about this being an accident, and the policy was fully paid up and my parents had been customers of this carrier for close to 50 years. We were sophisticated beneficiaries, so I did not understand how this could possibly be complicated. Boy, was I ever wrong! The carrier’s first offer had already been insulting. The second was no better. The response time was abysmal. The buck passing from agent to underwriter, to claims specialist to manager of contents to manager of structural claims was dizzying. The insurance lingo of actual cash value and replacement value, and the interface between those concepts and total loss determinations and depreciation was stupefying.
“But the carrier was no match for you and your team…” Read More >