How effective are public adjusters? The Office of Program Policy Analysis and Government Accountability prepared a report for the state of Florida that answers this question. This report, No. 10-06, was issued in January 2010 and examined the claims made against property insurance corporation cases that involve public adjusters. The policy research conducted by OPPAGA reviewed the performance of state programs and provided information recommended to the legislature.

The OPPAGA examined 76,321 claims filed during this period, including 61,324 non-catastrophe and 14,997 catastrophe claims.

Their analysis of Citizens Property Insurance Corporation claims data found that cases took longer to reach a settlement but received higher payments when claimants used public adjusters for claims filed in 2008 and 2009. Public adjusters represented policyholders in 26% of non-catastrophe and 39% of catastrophe claims filed during this period.

The catastrophic claims handled by public adjusters resulted in payments that were 747% higher for policyholders. For non-catastrophic claims filed during this period, policyholders received 574% more in claim settlements. We are grateful to work on behalf of our clients during their claims process and have had great success maximizing their settlements. Here are some of our results: